Shipping Policy

Delivery times can vary because each order passes through a complex shipping network influenced by multiple factors. After leaving the fulfillment center, packages typically move through several stages that may include ground or air transport, regional transfer points, and sorting facilities operated by carriers before reaching the final destination. While distance between the warehouse and delivery address is a factor, it is only one of many variables affecting transit time. Carrier capacity, local demand, seasonal fluctuations, and overall shipping volume all play a role in how quickly a package moves. Additionally, events such as severe weather, natural disruptions, customs processing, or unexpected transportation delays can temporarily slow or halt progress along certain routes. Generally, most orders arrive within ten to twenty business days, reflecting standard carrier performance and excluding weekends and public holidays. This estimate is intended as a guideline and should not be interpreted as a guaranteed delivery date.

Once an order enters the processing stage, shipping information is locked into the system. Delivery addresses and routing details cannot be changed after preparation begins, and packages handed over to a carrier cannot be redirected. For this reason, customers are strongly encouraged to review shipping information carefully before completing checkout. Even minor errors, such as an incorrect apartment number or postal code, may result in delays, misrouted shipments, or returned packages.

After dispatch, the carrier assumes responsibility for transport and delivery. Packages often pass through multiple distribution hubs, each with its own processing capacity, security protocols, and operational conditions. Some facilities may experience high volume, staffing limitations, inspections, or weather-related slowdowns that can affect delivery speed. In certain instances, a package may be temporarily held by the carrier if additional address verification is needed or if access to the delivery location is restricted.

Occasionally, items may become unavailable after an order has been submitted. In such cases, the unavailable item will be removed from the order and a refund issued for that portion of the purchase. Customers will be notified promptly to ensure they are aware of the change.

All orders are shipped with free delivery, regardless of order size or destination. Depending on carrier rules or local regulations, a signature or recipient presence may be required at the time of delivery. If a delivery attempt is unsuccessful, the carrier may attempt redelivery on subsequent days. If repeated attempts fail, the package may be returned to the fulfillment center, and the order is usually canceled with payment refunded to the original payment method. Monitoring tracking information and being available during the expected delivery window can help minimize missed deliveries.

Tracking updates are provided for every order and can be accessed through the website, allowing customers to follow their shipment from processing through final delivery. Temporary pauses in tracking activity are normal as packages move between regions or facilities.

Some orders may be delayed or prevented from shipping due to inventory shortages, unsupported delivery locations, addresses requiring a physical street location instead of a P.O. box, or payment authorization issues. Errors in billing or shipping information can also lead to processing delays or order cancellations.

If an item arrives incorrectly, customers should contact us promptly to initiate a return and refund. Returns due to size preference are accepted, though a new order must be placed for the correct size. For shipments delayed beyond the estimated timeframe, reviewing tracking information is recommended as a first step. Additional assistance is available by contacting loungesfly@outlook.com, where the support team will review the situation and provide guidance.