Return Policy

Our return process is designed to give customers peace of mind and flexibility when deciding whether a purchase meets their expectations. We understand that products may look different in person than they do online, and even careful consideration before buying does not always eliminate this possibility. To support customer satisfaction, we allow returns within thirty days from the date the carrier confirms delivery. This period provides sufficient time for customers to inspect and evaluate items, ensuring that they meet personal preferences, intended use, or expectations before deciding to keep them.

Items eligible for return must remain in their original, unused condition. Products should not be worn, washed, or altered in any way, and they must be returned with all original packaging and included components. This includes boxes, protective materials, tags, labels, seals, manuals, accessories, and any inserts that were part of the original shipment. Ensuring that the complete package is returned allows the item to be inspected properly and processed efficiently. A valid proof of purchase, such as an order confirmation or receipt, is required to verify the transaction.

To start a return, customers should contact the support team at loungesfly@outlook.com. Once a request is received, it will be reviewed to confirm eligibility under the return policy. If approved, a prepaid return shipping label and detailed instructions will be provided. Customers must use only the provided label and follow the instructions carefully, as using a different shipping method or altering the label may result in delays, tracking issues, or the return not being received correctly, which could affect the refund. Our support team is available to assist and answer any questions throughout the process.

We recommend that customers inspect their orders immediately upon arrival. Promptly reviewing items makes it easier to identify potential issues such as transit damage, defects, or receiving incorrect products. Reporting concerns quickly helps ensure a timely and appropriate resolution, whether that involves a refund, replacement, or other support. Delayed reporting can make it more difficult to verify the original condition of the item and may extend processing times.

While most items can be returned, certain products may be excluded due to hygiene, safety, or special handling requirements. Customers with questions about eligibility are encouraged to contact the support team before returning an item. Exchanges require the original item to be returned and approved before a replacement order can be placed. This ensures accurate inventory tracking and fair processing for all customers.

For customers in the European Union, a fourteen-day cooling-off period applies. During this time, an order can be canceled or returned without providing a reason. This right is separate from the standard return policy but is subject to the same conditions, including the requirement that items remain unused, undamaged, and returned with all original packaging and proof of purchase.

Once a returned item reaches our facility, it will be inspected to confirm compliance with the return requirements. Customers are notified after the inspection is complete. Approved refunds are issued to the original payment method, and processing typically takes up to ten business days, though timing may vary depending on the payment provider. If a refund has not been received within fifteen business days, customers should contact loungesfly@outlook.com for support. The return process is structured to be clear, fair, and reliable, giving customers confidence that their returns will be handled properly.