Replacement

We aim for every order to arrive in excellent condition and meet the expectations set at the time of purchase. While we take care to package and ship items securely, unforeseen issues can occasionally occur. If you encounter a problem with your order, it is important to notify us promptly, ideally within thirty days of the confirmed delivery date. Reporting concerns within this period allows us to address the situation quickly and determine the most appropriate resolution. Currently, direct exchanges are not offered, so each case is reviewed individually to assess whether a replacement or refund is the best solution.

When submitting a claim for a damaged or incorrect item, providing clear visual documentation is essential. Well-lit photographs that clearly show the issue help our team evaluate the situation accurately and expedite the review process. Supplying precise images from the beginning reduces the need for follow-up questions and allows us to handle requests more efficiently.

It is important to understand that not every variation is considered a defect. Minor differences that naturally occur during production, such as slight inconsistencies in color, small alignment variations, or minor differences in sticker placement, are normal and do not qualify for replacement. These minor deviations do not compromise the authenticity or intended function of the product and fall within acceptable manufacturing standards.

While packaging is designed to protect products during shipping, light wear such as small scuffs, creases, or surface marks may appear. These minor imperfections to the packaging do not indicate damage to the product itself and are not considered grounds for a refund or replacement.

Certain items, such as blind box products, mystery items, and chase variants, are distributed randomly. Because of this, it is not possible to select or guarantee a specific character, design, or version. If a replacement is authorized for one of these items, the substitute will also be randomly chosen, and we cannot guarantee that it will match the original variant received.

For apparel orders, if the item arrives in the size originally ordered, we are unable to provide size-based replacements or exchanges. Customers are encouraged to review sizing charts and product information carefully before completing a purchase to ensure the best possible fit.

Orders returned due to incorrect address information, refusal of delivery, or other customer-related factors may be subject to a restocking fee of up to twenty percent of the purchase price. If an issue arises with delivery, customers should contact the shipping carrier directly to arrange redelivery or resolve routing concerns. Additional charges for delivery adjustments or service upgrades are not covered by us.

In some cases, a replacement may not be possible due to stock limitations or discontinued products. When this occurs, a refund may be issued instead. Decisions regarding replacements or refunds are made at our discretion, taking into account the specifics of each situation and current inventory levels.

For assistance with an order, questions regarding these policies, or to submit a request, please contact our support team at loungesfly@outlook.com. Our objective is to provide clear, fair, and reliable solutions, ensuring that your overall experience remains positive even when issues arise.