Accessibility

Funko was founded on the belief that enthusiasm for characters, stories, and creative worlds should be accessible to everyone, regardless of background or ability. The company believes that fandom is a universal source of joy, and no one should feel excluded from participating in the experiences that surround it. This philosophy shapes not only how Funko develops its products, but also how it designs digital platforms, communicates with customers, and welcomes people into brand-related spaces. Ensuring that all fans can engage comfortably and confidently is a central priority.

A key aspect of this commitment is the accessibility of Funko’s online platforms. The company continually works to enhance the usability of its websites, including funko.com and loungefly.com, so visitors can explore content, learn about collections, and complete purchases with ease. These efforts are guided by established accessibility principles and the Web Content Accessibility Guidelines (WCAG) version 2.1 at the AA conformance level. By following these standards, Funko ensures that its sites support assistive technologies, provide clear structure and navigation, maintain readable and adaptable content, and offer interfaces that can be used in multiple ways.

Funko approaches accessibility as an ongoing process rather than a completed task. Technology evolves, user expectations change, and new solutions emerge, making regular evaluation and refinement essential. The company routinely reviews its digital platforms to identify areas for improvement and reduce barriers. While significant progress has been made, Funko recognizes that continuous effort is necessary to provide more inclusive digital experiences.

The company also acknowledges that some visitors may encounter challenges while using its websites. In such cases, open communication is encouraged. Customers who experience difficulty accessing features or content can contact support at loungesfly@outlook.com. Assistance may include providing information, helping complete a purchase, or offering alternative ways to accomplish a task. When appropriate and legally permissible, support may also be provided through additional channels, such as phone communication, allowing individuals to choose the method that best fits their needs.

Funko’s commitment to inclusion extends beyond digital spaces. In physical locations open to the public, individuals with disabilities are welcome to be accompanied by service animals or support persons, who are permitted in all publicly accessible areas. This approach demonstrates respect for personal independence and recognizes that people may rely on different forms of assistance to participate fully and comfortably.

Education and awareness are also essential. Employees and representatives who interact with the public receive guidance on respectful and effective communication with individuals with disabilities, including those using service animals or accompanied by support persons. This training helps foster an environment that goes beyond mere compliance and feels genuinely considerate and welcoming.

Transparency is another core principle. Anyone with questions about accessibility policies or practices is encouraged to reach out via the company’s support channels. Funko provides clear explanations and additional information whenever possible to address concerns thoughtfully and openly.

Through ongoing attention to accessibility, inclusion, and improvement, Funko strives to uphold its belief that fandom belongs to everyone. By reducing barriers and listening to the needs of its community, the company works to create experiences where all fans can engage with its brands and products in meaningful and enjoyable ways.